faq

After you place an order, you’ll automatically receive a confirmation email, which will show your order number and a summary of the order details..

 

You can also review your order in the ‘My account’ section in the ‘My orders’ tab.

You can track your order via this link : Tracking order

You will need to enter the number of your order and your email address. More informations : [email protected]

To ensure speedy and efficient delivery, Bocage offers you four delivery options:

 

DELIVERY OPTIONS	SHIPPING COST	SHIPPING TIME
Tracked Post	4,99€	6 to 8 business days
Standard Courier	10.99€	Up to 5 business days
Express Courier (Air)	14.99€	Up to 5 business days

 

 

 

 

 

 

Standard Courier delivery is free-of-charge for purchases of €160 or more.  

EUROPE :

- Euro Zone

- Switzerland

- UK

- Turkey

ASIA :

- China

- South Korea

- Taïwan

- Hong-Kong

- Singapore

- India

- Russia

AFRICA :

- Tunisia

- Morocco

AMERICA :

- USA

- Canada

To make a return, please click on the following link and follow the instructions below:

 

We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please place a new order at our online store.

 

https://web.global-e.com/Returns/portal

1. Print the documents - the printed documents must be put inside the returned parcel


2. When you return an item we ask that it is still in the original packaging and is not worn, washed, damaged or had the tags removed. Any item which fails to meet these criteria may not be refunded.


3. Please ensure the items returned are packaged into ONE parcel


4. We suggest that you ship the parcel with an economy tracked service in order to be able to monitor the returned items


5. Please send the items to the following address:

 

ENTREPÔT BOCAGE 
QUAI 101
AVENUE DE BON AIR
SAINT PIERRE MONTLIMART 49111
Maine et Loire / Pays de Loire
France

 

Once the goods are received and processed, you will receive a refund for the returned items.

 

Please allow 5-10 business days for a refund to be credited back to your payment method, once the order has reached the International Return Hub and has been inspected. We do not cover the cost of returns.

We are unable to offer international exchanges, so if you would wish to purchase an alternative item, please, return your order and place a new one at our online store.

The amount of your order will be refunded to your payment card on the same day that your package arrives back in our warehouses. This refund may take several days to show up in your account. We do not cover the cost of returns.

You can pay by credit cards or Paypal. Both payement methods are secured on our website.

Your online payments are totally secure. Our payment provider, Payzen, is committed to offering you the strongest guarantees in terms of payment security and personal data protection.
Payzen ensures maximum security by using the SSL protocol (encryption of all card-related data) and on the strength of its PCI DSS certification.
Your bank details are not displayed or disclosed to the merchant at any time.

To update your personal details, such as your email address, go to your customer account area in the ‘My profile’ tab. You can also manage your ‘Address book’ and enter several addresses.

We’re sorry that you’re not satisfied with your item, and to resolve this unfortunate experience, we suggest that you contact our customer service at [email protected] They will help you to find a solution.